Privacy Policy

 Effective Date: 9/23/25
Last Updated: 9/23/25

GK Builds ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, services, or making a purchase from GK Builds, you consent to the practices described in this Privacy Policy.

We may collect the following types of personal information:

Contact Information:

• Name (first and last)
• Email address
• Phone number
• Mailing address
• Billing address

Order and Payment Information:

• Payment method details (processed securely through third-party processors)
• Order history and preferences
• Product specifications and customization requests
• Shipping preferences

Account Information:

• Account credentials (if you create an account)
• Communication preferences
• Service history and warranty information

When you visit our website (hosted by GoDaddy), we and our hosting provider automatically collect:

• IP address and location data
• Browser type and version
• Operating system information
• Device information
• Pages visited and time spent on site
• Page load times and site performance data
• Referring websites
• Cookies and similar tracking technologies

Data Storage Location: Raw server logs and traffic data are streamed to data centers in the United States, as our website is hosted on GoDaddy's platform.

• Support ticket content and correspondence
• Email communications and responses
• Phone call records (when applicable)
• Live chat conversations
• Customer feedback and reviews

• Process and fulfill your orders
• Communicate order status and shipping updates
• Handle returns, warranties, and customer service requests
• Verify payment and prevent fraud

• Provide technical support and troubleshooting
• Respond to inquiries and communications
• Maintain service and warranty records
• Resolve disputes and issues

• Improve our products and services
• Analyze website usage and customer preferences
• Conduct market research and analysis
• Manage inventory and supply chain operations

• Send promotional emails and newsletters
• Notify you of new products and services
• Provide special offers and discounts
• Conduct customer satisfaction surveys

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized activities
• Enforce our Terms and Conditions
• Resolve legal disputes

We may share your information with trusted third parties who assist us in operating our business:

Payment Processors:

• Credit card processing companies
• PayPal and other payment platforms
• Fraud prevention services

Shipping and Logistics:

• Shipping carriers (UPS, FedEx, USPS, etc.)
• Package tracking services
• Local delivery services

Technology Services:

• Website hosting providers (GoDaddy)
• Email service providers
• Customer support platforms
• Analytics and tracking services

Business Partners:

• Component suppliers and manufacturers (for warranty purposes)
• Authorized service centers
• Marketing and advertising platforms

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

• We do not sell, rent, or lease your personal information to third parties for their marketing purposes
• We do not share your information with unrelated companies without your consent
• We do not use your information for purposes other than those described in this policy

We implement appropriate technical and organizational measures to protect your information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure hosting infrastructure provided by GoDaddy with data centers in the United States
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls and authentication measures
• Encrypted data storage for customer information collected through our website

• We use PCI DSS compliant payment processors
• Credit card information is not stored on our servers
• All payment transactions are encrypted and secure

In the unlikely event of a data breach affecting your personal information, we will:

• Investigate and contain the breach promptly
• Notify affected customers within 72 hours when possible
• Cooperate with law enforcement and regulatory authorities
• Take steps to prevent future incidents

Essential Cookies:

• Required for website functionality
• Shopping cart and checkout processes
• Security and fraud prevention

Analytics Cookies:

• Google Analytics and similar services
• Website performance monitoring
• User behavior analysis

Marketing Cookies:

• Advertising and retargeting campaigns
• Social media integration
• Email marketing optimization

• You can control cookies through your browser settings
• Disabling certain cookies may affect website functionality
• Third-party cookies are governed by respective privacy policies

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Update your contact and communication preferences
• Request deletion of your account and data (subject to legal requirements)

• You can opt out of marketing emails at any time
• Unsubscribe links are provided in all promotional emails
• You can contact us to update your communication preferences

If you are a California resident, you have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

If you are located in the European Union, you have rights including:

• Right to access, rectify, or erase your data
• Right to data portability
• Right to object to processing
• Right to withdraw consent

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing customer service and support

• Order and payment information: 7 years (for tax and legal purposes)
• Warranty and service records: Duration of warranty plus 2 years
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

GK Builds does not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately. 

Data Location: Our website is hosted by GoDaddy, and customer data collected through our website is stored in data centers located in the United States. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers and business operations are located.

Hosting Provider: GoDaddy maintains its own privacy policies and security measures for data protection. You can review GoDaddy's privacy policy at: https://www.godaddy.com/legal/agreements/privacy-policy

We ensure appropriate safeguards are in place for international data transfers and work with hosting providers that comply with applicable data protection laws.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify customers of significant changes via email
• Obtain consent for material changes when required

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

GK Builds Privacy Team
Email: Gavin@gk-builds.com or GK-Builds@outlook.com

Response Time: We aim to respond to privacy inquiries within 5 business days.

For more information about online privacy and your rights:

• Federal Trade Commission: www.ftc.gov/privacy
• Better Business Bureau: www.bbb.org
• National Institute of Standards and Technology: www.nist.gov

This Privacy Policy is effective as of the date listed above and applies to all information collected by GK Builds.