Return and Warranty Policy

Effective Date: 9/25/2025
Last Updated: 9/20/2026

This policy covers all PC builds and products purchased from GK Builds on or after the effective date listed above.

All sales are final except for products that arrive damaged, defective, or non-functional, or where a return is otherwise required by applicable law.

GK Builds LLC does not accept voluntary returns for buyer's remorse, change of mind, ordering the wrong product, or dissatisfaction with a product that conforms to its advertised specifications.

Customers should inspect their order upon delivery and report any shipping damage or initial defects within three (3) calendar days of delivery.

To report an issue, contact Gavin@gk-builds.com and provide:

• Your order number.
• A description of the damage or defect.
• Photographs or videos of the issue, if available.
• Photographs of the shipping box and packaging if shipping damage is suspected.

Customers should retain the original packaging and all included accessories while their claim is being reviewed.

The three-day reporting period is intended to facilitate prompt investigation of delivery-related issues. It does not eliminate applicable warranty coverage or legal rights for defects discovered later.

Customers must contact GK Builds before returning a product.

GK Builds will review the reported issue and may request reasonable troubleshooting information or an inspection before authorizing a return.

For approved returns involving confirmed arrival damage or defects, GK Builds will provide return instructions and cover reasonable return shipping costs.

Customers should not ship a computer back without receiving return instructions.

For confirmed arrival damage or defects, GK Builds will provide an appropriate remedy in accordance with the applicable warranty and law.

Depending on the circumstances, this may include repair, replacement, or a refund.

GK Builds may offer repair or replacement instead of a refund where permitted by applicable law.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's financial institution.

Hardware failures or other defects discovered after delivery may qualify for service under the applicable GK Builds limited warranty.

A product's ineligibility for a voluntary return does not eliminate applicable warranty coverage or consumer rights.

For warranty assistance, contact Gavin@gk-builds.com.

• 3-day defective exchange from the date the build was delivered to customer
• 12-month warranty/RMA service for hardware-related issues

For replacement of non-functioning hardware, GK Builds will go through an RMA process with the manufacturer to be sent a replacement unit. GK Builds will cover the cost of shipping the product back to GK Builds, and the labor for replacing the hardware. GK Builds will also cover the cost of shipping the fixed product back to the customer.

The standard warranty for PC builds sold from GK Builds is a 12-month limited warranty on parts and labor. This warranty/RMA service covers defects from the hardware or original software/operating system installation. This does not cover any hardware or software additions/modifications performed by the customer.

• Manufacturing defects in components
• Hardware failures under normal use
• Original software/operating system installation issues
• Workmanship defects in assembly
• DOA (Dead on Arrival) components

The GK Builds limited warranty does not cover damage or defects caused by:

• Accidental damage, including drops, impacts, or liquid spills.
• Misuse, abuse, neglect, or improper handling.
• Improper installation or use of customer-supplied components.
• Electrical damage caused by power surges, improper power connections, or external electrical conditions.
• Unauthorized modifications or repairs that cause damage to the computer or its components.
• Physical damage occurring after delivery that is not attributable to a covered defect.
• Software issues caused by malware, customer-installed applications, or changes to the operating system that are unrelated to the original system configuration.

Normal cosmetic wear that does not affect the computer's functionality is not covered.

Installing software, updating the BIOS, replacing components, or obtaining third-party service does not automatically void the entire warranty.

However, damage or defects caused by those actions may be excluded from coverage.

GK Builds may deny coverage for a particular issue when the issue falls within an applicable warranty exclusion.

These exclusions do not limit consumer rights or remedies that cannot legally be excluded.

Customers requesting warranty service must contact GK Builds at Gavin@gk-builds.com and provide their order number and a description of the issue.

GK Builds may request reasonable troubleshooting information, photographs, videos, or an inspection to determine whether the issue is covered by the warranty.

Customers should not return a computer for warranty service without receiving return instructions.

For confirmed warranty-covered defects, GK Builds will provide the remedies and shipping arrangements described in the applicable written warranty.

The warranty does not cover damage or defects caused by misuse, accidental damage, improper modifications, or other applicable exclusions stated in the Warranty Exclusions section.

Customer-performed maintenance, software installation, BIOS updates, component replacements, or third-party repairs do not automatically void the entire warranty.

Warranty coverage may be denied for damage or defects caused by those actions.

GK Builds will not deny an otherwise valid warranty claim solely because the customer used third-party parts or services.

Nothing in this section limits rights or remedies that cannot legally be excluded.

GK Builds LLC does not offer refunds for buyer's remorse, change of mind, ordering the wrong product, or dissatisfaction with a product that conforms to its advertised specifications.

Refunds may be provided when a product arrives damaged, defective, or non-functional, or when otherwise required by applicable law or the terms of an applicable warranty.

Customers should report arrival damage or defects within three (3) calendar days of delivery by contacting Gavin@gk-builds.com.

The three-day reporting period does not eliminate applicable warranty coverage or statutory rights.

GK Builds may request photographs, videos, troubleshooting information, or an inspection to verify a reported issue.

When permitted by applicable law and the terms of the applicable warranty, GK Builds may offer repair or replacement instead of a refund.

If a refund is approved, GK Builds will provide return instructions when return of the product is required.

GK Builds will cover reasonable return shipping costs for approved returns involving confirmed arrival damage or defects.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on the payment provider and customer's financial institution.

GK Builds will communicate the status of an approved refund to the customer.

Products that conform to their advertised specifications and are free from covered defects are not eligible for voluntary refunds.

This includes custom-built computers, prebuilt gaming PCs, specialty systems, and promotional purchases.

This policy does not limit any refund or other remedy required by applicable law or an applicable warranty.

No warranty or return policy for the following items:

• Digital Products
• Peripherals (keyboards, mice, monitors, etc.)
• Add-ons (cables, adapters, etc.)
• For Parts / Broken Items
• Surplus Inventory
• Clearance or "as-is" items
• Gift cards or digital downloads
• Installation or setup services

Promotional discounts, coupon codes, and advertised sales do not automatically change the standard return policy or applicable warranty coverage.

Regular gaming PCs purchased using promotional codes retain the same applicable warranty coverage as purchases made without a discount.

This includes purchases made using general promotional codes and product-specific discount codes, unless different terms are expressly disclosed before purchase and permitted by applicable law.

GK Builds does not accept voluntary returns for buyer's remorse or change of mind on promotional purchases.

Products that arrive damaged, defective, or non-functional remain eligible for applicable remedies under the return policy, warranty, and applicable law.

Specially designated clearance, used, or as-is products may have different warranty terms where legally permitted. Any different terms must be clearly disclosed on the individual product listing before purchase.

A promotional discount does not eliminate any consumer rights or remedies that cannot legally be excluded.

Except as provided below, GK Builds is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Maximum Liability

• Total liability limited to original purchase price
• No liability for consequential or incidental damages
• No liability for lost profits, data, or business interruption
• No liability for third-party claims

How to File a Claim

1. Contact GK Builds support within warranty period
2. Provide order number, serial number, and description of issue
3. Submit photos or videos of the problem if requested
4. Follow troubleshooting steps provided by support
5. If warranty claim is approved, receive RMA number and shipping instructions

Required Information

• Original purchase receipt or order confirmation
• Serial numbers of affected components
• Detailed description of the problem
• Steps taken to resolve the issue

Response Time

• Initial response within 72 hours
• Warranty claim review completed within 3-5 business days
• RMA processing time: 7-14 business days after receipt

For questions about orders, returns, refunds, shipping damage, or warranty service, please contact:

GK Builds LLC

Email: Gavin@gk-builds.com

Website: https://gk-builds.com

When contacting us about an existing order, please include your order number and a description of your inquiry.

For damaged or defective products, please include photographs or videos of the issue when available.